Frequently Asked Questions

1. What is the difference between Digital and Analog Dimming?
2. How does one get Mater Distributor pricing?
3. Is there a quality and/or supply issue due to the fact that NEPTUN Light manufactures in China?
4. Why are some of the products in the catalogue not Energy Star Certified?
5. How large does an order have to be for NEPTUN Light to pay the shipping?
6. Does NEPTUN plan on expanding its product line?
7. Is NEPTUN Light willing to private label any of its products for retailers or distributors?
8. What are the terms of ordering and payment?
9. Why is NEPTUN Light's price on 54W T5-HO lamps so far below that of it's competition?
10. Why did NEPTUN Light hire guitar legend Jeff Beck to be Director of Sales?

Question – What is the difference between Digital and Analog Dimming?
Answer – NEPTUN Light Analog Dimmable Lamps can be used with ANY dimmer on the market made after 1995, simply remove your incandescent or halogen lamp and install our analog dimmable CFL. Digital Dimmables work with our Digital Dimmer only, however this is very precise dimming and will be perfect for commercial applications such as restaurants, lounges, banquet halls, and even lecture halls at universities. Using the wall switch or a remote, the user simply hits a button on the switch/remote and all the lights on that circuit go from 100% to 80% exactly. Hitting the button again brings the light from 80% to 60% and so on down to 20%. Hitting the button again at 20% brings them back to 100%.

Question – How does one get Mater Distributor pricing?
Answer – A one time order of more than 10,000 pieces of one item elevates that particular distributor/customer to a Master Distributor. Subsequent orders do not have to be of 10,000 pieces to maintain Master Distributor status; however status is subject to review if orders reduce drastically over a six month period.

Question – Is there a quality and/or supply issue due to the fact that NEPTUN Light manufactures in China?
Answer – NEPTUN Light has full ownership and full control of the “NEPTUN China” manufacturing facility in Shenzhen allowing us the ability to ensure the highest level of quality and consistency in our products. Furthermore, we warehouse our entire inventory here in Chicago, IL so all orders can be filled in a timely fashion.

Question – Why are some of the products in the catalogue not Energy Star Certified?
Answer – We had over 20 models of CFL’s Energy Star Certified in the first phase. We felt as though these would initially be our best sellers, and are now in the process of certifying most of the remaining products as the market demands.

Question – How large does an order have to be for NEPTUN Light to pay the shipping?
Answer – NEPTUN Light will pay the shipping on any order of more than $1,500.00. The order does not have to be $1,500.00 worth of one model number, but can be any combination of products totaling $1,500.00 in one order.

Question – Does NEPTUN plan on expanding its product line?
Answer – In addition to expanding our line of fluorescent and compact fluorescent lamps, NEPTUN Light will soon begin manufacturing full lines of commercial and residential fixtures, commercial and industrial ballasts, automated lighting control systems and LED lamps.  

Question – Is NEPTUN Light willing to private label any of its products for retailers or distributors?
Answer – We are prepared to private label and package any of our products when the opportunity presents itself, however NEPTUN Light reserves the right to deny these opportunities if we feel that private labeling for a particular company could in the long run be detrimental to the NEPTUN Brand or to our family of Independent Reps. 

Question – What are the terms of ordering and payment?
Answer – All orders should be placed by the customer directly to NEPTUN Light as the vendor and not to the Rep. Payment is expected no later than thirty days after delivery, with approved credit. 7% commission will be paid to the rep on the 15th day of the following month after receipt of payment from the customer.

Question – Why is NEPTUN Light’s price on 54W T5-HO lamps so far below that of it’s competition?
Answer – 54W T5-HO Lamps are actually rather easy to manufacture and NEPTUN Light does not have the overhead that companies like G.E. and Philips have, which allows us to sell all of our quality products at competitive prices.

Question – Why did NEPTUN Light hire guitar legend Jeff Beck to be Director of Sales?
Answer – Unfortunately Jeff is not actually the Jeff Beck that once played guitar with the likes of Eric Clapton and Jimmy Page, but was brought into this world by two very big fans of the Yardbirds. And due to the fact that our Jeff Beck is not “the” Jeff Beck, he is available to answer your questions either at our office during normal business hours, Central Standard Time or on his cell phone days, nights, or weekends.